Something broken in your room or complex? Even for repairs included in the service agreement, depending on your problem you can contact one of the service providers mentioned below.
If you are renting an Accommodate room, you should complete the following web form.
If the above actions do not yield the desired outcome, you could file an official complaint. Complete the contact form or send a (registered) letter to P.O. Box 54, 2600 AB Delft. DUWO strives to resolve complaints satisfactorily within two weeks.
If you are not satisfied with the proposed solution, you can address the branch manager. He/she will investigate your complaint and the offered the solution and will give you a written response. It may be that you will be vindicated and your complaint can still be resolved to your liking. But it also possible that the board retains the proposed solution. In that case you can contact your tenants’ organization (WijWonen) or the Rental Sector Disputes Committee. This independent committee mediates in disputes between individual tenants and DUWO.